Privacy Policy

1. Information we process

Gen-z AI may process account information such as your email address and user ID when you sign in, study prompts and AI responses, saved chat history, selected class, board and medium, learning goals, weak-topic signals, quiz/practice performance, revision schedules, usage counters and basic technical information needed to operate and protect the service.

2. Photos, PDFs and saved study sources

Photo Solve and PDF Study send the selected file for the purpose of generating the requested study response. The normal one-time Photo Solve/PDF Study flow does not intentionally keep the original uploaded file as a permanent user file in the Gen-z AI database.

If you intentionally use Chapter / Book Grounding, extracted text from the PDF or text you paste is saved to your account so the selected source can be reused for grounded answers, practice and quizzes. You can remove a saved study source from the product.

Do not upload Aadhaar numbers, bank details, passwords, private medical records or other information that is not needed for your study request.

3. Why we use information

We use information to provide AI tutoring, authenticate users, save and restore study history, personalize teaching depth, generate daily plans and revision schedules, measure learning progress, enforce plan limits, prevent abuse, troubleshoot errors and maintain service security and reliability.

4. Payments

Paid checkout is processed by Razorpay. Gen-z AI records payment references, order status, purchased plan, amount, activation time and plan expiry needed to provide paid access and resolve payment issues. Gen-z AI does not need to store your card PIN, CVV or UPI PIN.

5. Support requests

When you submit the Support form, we store the email address, optional name, issue category, message, request status and, when available, the signed-in user ID so the request can be investigated and resolved. Do not include passwords, OTPs, card PINs, CVVs or unnecessary identity documents in a support request.

6. Service providers

Gen-z AI uses infrastructure, authentication/database, AI-model and payment providers to operate the service. Depending on the feature used, data may be processed by providers such as Vercel, Supabase, configured AI providers and Razorpay under their applicable terms and privacy practices. We do not sell student conversations to advertisers.

7. Data retention and control

Signed-in study history, learning progress, saved grounding sources and support records may remain associated with your account while needed to provide the service, resolve requests, prevent fraud or meet legal obligations. Operational logs and payment records may be retained for security, accounting, reliability and legal compliance. Retention can vary by data type and service provider.

8. Students and younger users

Gen-z AI is an educational service. Younger users should use the service with appropriate parent, guardian or school supervision where required by applicable law. Users should avoid sharing unnecessary personal information in prompts, uploads or support requests.

9. Security

We use access controls, server-side secret handling, database row-level security, request limits and other safeguards designed to reduce unauthorized access. No online service can guarantee absolute security.

10. Questions and privacy requests

For privacy questions, account-data concerns or requests that require investigation, use the official Gen-z AI Support page and choose the most relevant issue category.

11. Changes

This policy may be updated as Gen-z AI adds features, providers or legal requirements. Material changes will be reflected on this page with an updated date.